ValGenesis offers Rapid Implementation of enterprise validation life cycle management solutions to new clients, often in as little as 5-7 weeks. By combining Rapid Implementation with industry-standard System Development Lifecycle (SDLC) practices, ValGenesis delivers a tailor-made solution that can meet your company’s unique needs for validation, quality control and assurance, and compliance with regulatory requirements. We pride ourselves on providing our clients with a satisfying implementation experience that will be on time and within budget.
ValGenesis offers a preconfigured Operational Qualification (OQ) package and support for developing a Performance Qualification (PQ) package. Our OQ package is tailored to your specific configuration requirements and will meet current regulatory requirements for software validation. Our OQ and PQ packages allow clients to significantly reduce the time and effort required for validation. Our team can help clients develop an overall validation plan, create tailored scripts, assist with test plan executions and establish formats that allow for detailed documentation. The entire validation process can be completed in a matter of only a few days. Validation reports are made available immediately for review and for regulatory audits.
We offer flexible user training programs that can be designed to meet your organization’s specific needs. Our user education teams are comprised of highly qualified and experienced professionals, capable of bringing new users to the necessary proficiency in a timely manner. For large organizations that need a high number of personnel to undergo product training, our on-site training options can be an efficient and cost-effective choice. For smaller organizations with fewer personnel, or with users dispersed over multiple locations, we also offer online training courses that can be accessed from anywhere (no travel required).
Our ValGenesis Academy is a web-based learning management system. It offers users of our products a wide variety of training programs. These online resources include training materials such as video presentations that provide users with relevant information and features such as section quizzes that they can use to test their knowledge and ensure skills retention and proficiency. Upon successful completion of training, certificates are awarded to users providing a means to track progress and reinforce accountability.
Following implementation, our support staff continues to provide technical support for the entirety of the application’s lifespan. Live technical support is available to users via telephone, web meeting, and/or email, depending on the organization’s Service Level Agreement (SLA). No matter the problem, our team of networked application support experts can troubleshoot any and all application issues you might encounter. Our support personnel provide clients with the help they need to maintain both quality and efficiency of operation with assurance.