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Careers at ValGenesis

Senior User Experience Researcher

Location: Remote, Toronto Area preferred

About the Opportunity:

ValGenesis is looking for a passionate and experienced Senior User Experience Researcher to join our team. This role will work with colleagues across the company and globe to craft innovative products and services for the life sciences industry. In the position, you will connect ValGenesis with the companies we serve—learning from their context and needs. This ensures our products and services are useful, innovative, and delightful. Applicants should be experts at uncovering insights that drive impact for technology companies.

Your Responsibilities include:

• Work with Designers, Product Manager and Engineers to understand their goals and research questions, and design appropriate and effective research plans

• Drive generative research that will identify product opportunities and identify critical information about our users.

• Apply a variety of research methods to improve and inform product experience and strategy.

• Synthesize across new and existing qualitative & quantitative data to create insights that will influence business and product spaces.

• Influence stakeholders with your research by communicating findings through storytelling and other strategic methods to influence product and business decisions.

• Collaborate across disciplines and teams to drive research that will cross product boundaries.

• Contribute to the team culture through mentorship, coaching, and driving programs that will help grow the research discipline within ValGenesis.

What we are looking for:

• 5+ years of experience conducting user research, preferably in the technology industry.

• Bachelor’s or graduate degree in psychology, Human-Computer Interactions, human factors (HF engineering OR HF psychology), Human-Computer Interaction, Statistics, Computer Science industrial engineering, or a related field.

• Proven record of having an impact on products with research activities.

• Experience with a broad range of research methodologies (usability studies, interviews, site visits, surveys, user modeling, card sorting, etc.).

• Experience generating research plans.

• 10-15% ability to travel within Canada and Globally (when safe)

• Ability to conduct research and collaborate cross-functionally in a fully remote setting.

• Coordinating work on multiple products/releases.

• Ability to define and track user experience metrics.

• Ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.

• Able to influence key stakeholders through oral and written communications.

• Ability to work within tight timelines and with excellent project management skills.

• Working knowledge of MS Outlook, MS Teams, MS Word, MS Excel, Snagit, Camtasia, SurveyMonkey, Lucidchart, Zoom, etc.

About ValGenesis

ValGenesis is the #1 fast-growing global software technology company leveraging digital technology, in helping Global Life Science companies achieve higher levels of efficiency and productivity in the Validation life efforts. We are proud to partner with 30 of the top 50 global Pharmaceutical and Biotech companies.

Through our SaaS platform and flagship product, Validation Lifecycle Management System (VLMS) is the 1st enterprise software solution to manage the corporate validation lifecycle process 100% electronically. As a first mover in the industry, ValGenesis is pioneering innovation and helping the healthcare industry create significant savings in both cost and time. VLMS is the system of record and standard for all types of validation processes for several global regulated Life Science companies. ValGenesis is the de facto standard for paperless Validation across the Life Science industry.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ 

ValGenesis provides a competitive salary as this is a full-time role. We are searching for talent that is driven to execute results to help us accomplish our goals, while remaining committed to customer success, collaborating cross-functionally, openly communicating, and operating with the highest integrity and responsibility.

ValGenesis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, age, national origin, religion, marital status, sexual orientation, ancestry, color, gender identity / expression, family / medical care leave, genetic information, medical condition, physical / mental disability, political affiliation, status as a protected veteran, status as a person with a disability, or other characteristics protected by laws or regulations.

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