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ValGenesis provides our clients with timely support before, during, and after the implementation of any of our software applications. ValGenesis recognizes the demands placed on present day regulated companies and understands that a fully operational, validated, and reliable regulated quality system is critical to a firm's success.
Our support includes,
- Timely online and telephone technical support.
- Two (2) authorized client support contacts.
- Technical assistance from experienced support engineers.
- Software enhancement releases.
- Product support includes assisting with set up procedures, problem resolution, tips, advice, and suggestions for new features or enhancements.
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